MY ACCOUNT
It's easy to create a Strathmore Carter Ltd account. Once you've gone to the Sign In page, Create an Account by entering your
name and email address, and create a password. Each time you visit our website, sign in to access your account
information, make purchases, and more.
Once you sign in to your Strathmore Carter Ltd account, go to Account Settings to update your email address.
Your privacy is important to us. Please refer to our Privacy Policy for detailed information.
To update your Strathmore Carter Ltd email preferences, click the Email Preferences link at the bottom of the most recent
Strathmore Carter Ltd email you received.
If you no longer wish to receive email from Strathmore Carter Ltd . click the Unsubscribe link at the bottom of the most recent
Strathmore Carter Ltd email you received.
A Wish List lets you compile Strathmore Carter Ltd products that you like into a list you can view later and share with friends and
colleagues. You will need to create an account and log in to activate the Wish List option. After viewing a product you
like, click the Add to Wish List link located next to the Add to Cart button. Click the Wish List button in the header any
time you are signed in to view your Wish List. Here you can move products from your Wish List to your cart for
purchase.
If you are a store owner interested in carrying DEMDACO product, go to the Create an Account page. You can view our
library of helpful how-to videos to get started on DEMDACO.com. You can also contact Customer Support at
0151 601 2089
, (Mon - Fri) 9am - 5pm
CST, or by email at support@strathmorecarter.com to find a
Territory Manager in your area.
RETURNS & EXCHANGES
If you’re not happy with your purchase, we accept returns for a full refund or exchange. Please visit the Shipping & Returns page for more information related to our return policy.
We’re sorry to hear if you receive an item that is damaged or defective. In this unfortunate situation, please contact Strathmore Carter Ltd Customer Support for a Return Authorization Number and product replacement/credit at 0151 601 2089
, Monday through Friday, 8 a.m. to 5 p.m. CST, or by email at support@strathmorecarter.com
Once the product is returned, it takes approximately 7-14 business days to process credits and returns. Please visit the Shipping & Returns page for information about product returns, exchanges and refunds.
Only items purchased on Strathmore Carter Ltd are eligible for a refund or exchange. In addition, gift packaging is not returnable. Please visit the Shipping & Returns page for more information about our return policy. Note: You must provide information about the original purchase to initiate a return. If you received a Strathmore Carter Ltd product that was purchased at a retail store, please contact the retailer about returns and exchanges.
PLACING AN ORDER
Promo codes are applied in your Shopping Cart. When prompted during the checkout process, enter the code in the Coupon Code field on the Cart page.
After placing your order, you will receive an Order Confirmation email. At the top of the email there is an option to View the Status of My Order. You can also access your Order Summary directly on support@strathmorecarter.com. Sign in to your account, then click on Orders for details about your purchas
Our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently; but we’ll do everything possible to accommodate your request. Please contact Strathmore Carter Ltd Customer Support for a product return/replacement/credit
We accept Amazon pay, PayPal, Visa, MasterCard, Discover, or American Express credit and debit cards.
When you place an order, your credit card is pre-authorized. Your credit card will be charged when the order is shipped. PLEASE NOTE that charges appear on credit card statements as DDTraders.
Yes. Feel confident that you can shop our website with confidence. Please visit the Shipping & Returns page for information about our secure payment provider.