Terms and Conditions

Welcome to Strathmore Carter Ltd! These Terms and Conditions (“Terms”) are an agreement between you and Strathmore Carter Ltd and any of its subsidiaries and affiliates (collectively, “Strathmore Carter Ltd”) that govern your use of our websites at www.strathmorecarter.com.com , or any other location where these Terms are posted (“Sites”). If any particular Site, product, or service has a different set of terms, those specific terms govern in the event of a conflict.

Summary of Arbitration Provisions

These Terms contain binding arbitration and class action waiver terms. For more information about this process, including how you can opt-out of arbitration, please see Dispute Resolution and Arbitration below.

Use of Site

Your use of the Sites is governed by these Terms. Please take a few minutes to review them. Your use of the Sites constitutes your agreement to follow these Terms and to be bound by them. If you do not agree with any of these Terms, please do not use the Sites.

Children under the age of 13 may not use the Sites and parents or legal guardians may not agree to these Terms on their behalf. If you are under the age of 18 but at least 13 years of age, you may use the Sites only with the consent of, and under the supervision of, a parent or legal guardian who agrees to be bound by these Terms. If you are a parent or legal guardian agreeing to these Terms on behalf of a child between the ages of 13 and 18, you agree that you are fully responsible for use of the Sites by that child.

Children under the age of 13 may not use the Sites and parents or legal guardians may not agree to these Terms on their behalf. If you are under the age of 18 but at least 13 years of age, you may use the Sites only with the consent of, and under the supervision of, a parent or legal guardian who agrees to be bound by these Terms. If you are a parent or legal guardian agreeing to these Terms on behalf of a child between the ages of 13 and 18, you agree that you are fully responsible for use of the Sites by that child.

By using this Website, you agree not to:

  1. Abuse, threaten, harass, intimidate, defame, or impersonate other users.
  2. Post or transmit (or cause to be posted or transmitted) any content that is obscene, pornographic, abusive, offensive, profane, infringing, defamatory, or violates any law or right of any third party.
  3. Advertise to, or solicit, any user to buy or sell any products or services. Prior written consent is required from Strathmore Carter Ltd to use any information obtained from the Sites in order to contact, advertise to, solicit, or sell to any user of the Sites.
  4. Use scrapers, robots, spiders or any other means to access the Sites for any purpose including either uploading viruses or other malicious code, preventing or restricting access to the Sites, or imposing an unreasonable work load on our infrastructure.
  5. Post, upload, submit, create, or make available any unsolicited e-mail or spam to any users of the Sites.
  6. Create communication or solicitation designed or intended to obtain user account information such as passwords or any other private information from any user of the Sites.
  7. Utilize framing techniques to enclose any logo, trademark, or other proprietary information (including images, page layout, form, or text) of Strathmore Carter Ltd without express written consent to do so. Meta tags or other hidden text may not be used with Strathmore Carter Ltd name or trademark.
  8. Use the Sites for any illegal or unauthorized purpose, including violating any laws (including infringing any trade secrets, copyrights, trademarks, patents, or any other proprietary rights of any party) at the local, state, national or international level.

These Terms May Change

Strathmore Carter Ltd reserves the right to update or modify these Terms at any time without prior notice, unless otherwise required by applicable law. Your use of these Terms following any such change constitutes your agreement to follow and be bound by these Terms as changed, unless otherwise required by applicable law. For this reason, we encourage you to review these Terms each time you use the Sites. These Terms shall remain in full force and effect while you use the Sites. We do reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

Copyright Notice

All of the content you see on the Sites, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, and text (referred to herein as the “Content”) is the exclusive property of Strathmore Carter Ltd and/or is subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by D, by one of its affiliates or by third parties who have licensed or assigned their rights, interests and/or materials to Strathmore Carter Ltd . The entire Content of the Sites is copyrighted as a collective work under U.S. and other applicable copyright laws, and Strathmore Carter Ltd owns a copyright in selection, coordination, arrangement and enhancement of the Content. The Content of the Sites, and the Sites as a whole, are intended solely for the personal and non-commercial use of the users of our Sites. As such a user, you may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format, (3) you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Strathmore Carter Ltd. No right, title or interest in any downloaded or copied materials are transferred to you as a result of any such downloading or copying. Strathmore Carter Ltd reserves complete title and full intellectual property of rights in any Content you download from these Sites. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining the express written permission of Strathmore Carter Ltd.

E-mails, Comments & Testimonials

We welcome your comments regarding our Sites. However, any comments, feedback, notes, messages, ideas, testimonials, suggestions or other communications (collectively, “Comments”) sent to us shall be and remain the exclusive property of Strathmore Carter Ltd. Your submission of any such Comments shall constitute an assignment to Strathmore Carter Ltd of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Strathmore Carter Ltd will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, products ideas, computer code or original artwork.

Mobile Messaging

If you have signed up to receive text messages from Strathmore Carter Ltd, you consent to receive automated SMS messages (including text messages) and telephone calls from us, our agents, representatives, affiliates or anyone sending messages or making calls on our behalf to the specific number(s) you have provided to us with information or questions about your account and/or orders and/or marketing offers. Consent is not a condition of purchase or receipt of services. You certify, warrant and represent that the telephone number you have provided to us is your contact number and not someone else’s. You represent that you are permitted to receive calls and text messages at the telephone number you have provided to us. You agree to promptly alert us whenever you stop using a telephone number. Strathmore Carter Ltd and its agents, representatives, affiliates, or anyone sending messages or making calls on our behalf may use such means of communication described in this section even if you will incur costs to receive such calls or text messages. Message frequency may vary. Message and data rates may apply. In the event that you deactivate your mobile number, it is your responsibility to call Strathmore Carter Ltd at 0151 601 2089 to have your number removed. Terms & Conditions are subject to change. The mobile carriers are not liable for delayed or undelivered messages.

To view our privacy policy clicking https://www.strathmorecarter.com

Links

Strathmore Carter Ltd is not responsible for any outside sites, services or other materials linked to or from our Sites, does not necessarily share the opinions of statements residing on links to or from our Sites, and disclaims all liability for any injury you may experience by viewing or using such materials.

Colors

We have done our best to display as accurately as possible the colors of the products shown on our Sites. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Product & Pricing Information

Most products displayed on our Sites are available in select Strathmore Carter Ltd stores and galleries. In some cases, merchandise displayed for sale on this site may not be available at Strathmore Carter Ltd stores. We make all reasonable efforts to provide information on our Sites is accurate and complete; however, pricing and typographical errors may occur or information may be out of date. There may be information about products, their availability, or their prices that may be inaccurate or incomplete. We reserve the right to correct any such information without prior notice (including after you have submitted your order). The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States.

Product Availability

Merchandise availability on our Sites is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You can always verify availability by calling Customer Service at 888.336.3226. You will receive a shipping confirmation e-mail once your items have shipped.

Order Changes and Cancellations

If you’d like to cancel or change your order, please call 888.336.3226 as soon as possible. We’ll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.

Willow Tree® Graphic Standards for Strathmore Carter Ltd Authorized Retailers

As an authorized retailer with Strathmore Carter Ltd, you are required to apply Willow Tree® brand graphic standards to your retail advertising and marketing materials in both print and electronic media.

By adhering to these standards, you protect and strengthen the Willow Tree brand identity, and provide consumers with assurance that their purchase is an authentic Willow Tree product.

  1. Willow Tree® brand and logos
    1. Willow Tree trademarks, logo and copyrights are the intellectual property of Susan Lordi, the artist and creator of the line. Willow Tree® is registered by the United States Patent and Trademark Office, and products, images and logo are protected by US and International copyright and trademark laws.
    2. The Willow Tree logo consists of the graphic image of a willow tree with the words Willow Tree® across it and the signature of Susan Lordi below it. This is the official logo—it is the only one that should be used by retailers in their marketing activities.
    3. Maintain the logo in its original form. Please do not modify the logo to create a hybrid design that incorporates other images or words such as your store logo. Do not separate the components or alter the size relationship.
    4. The logo is ideally printed in black or a dark brown color. Do not reverse logo to white or print in alternate colors.
    5. The words Willow Tree® can appear in any font when written in a text paragraph or to identify an image. The font used in the logo is a customized Papyrus. Do not create some other type of font identity for the brand if you are promoting the entire line of products.
  2. Authorized Use of Willow Tree® logos and images
    1. As part of our Authorized Dealership Policy, only Strathmore Carter Ltd Account Executives, Licensed International Distributors, or Retail Dealers may use the Willow Tree trademarks, images or logo on or in connection with web sites, products, packaging, manuals, and promotional/advertising materials when they are promoting the sale of Willow Tree brand product, if used in accordance with these Willow Tree® graphic standards.
    2. As outlined in the Strathmore Carter Ltd Authorized Dealership Policy, it is in violation for retailers to use the words ‘Willow Tree’ …as your retail domain name, or as part of your retail domain name. Do not include the brand name as part of your logo, newsletter masthead, email masthead, retail store or online site. (For example: willowtreeangels.com, willowtreestore.com, Country Accent’s Willow Tree Gift Store.)
    3. The Strathmore Carter Ltd Authorized Dealership Policy can be referenced on Strathmore Carter Ltd retailers.com or by contacting Strathmore Carter Ltd Customer Service.
  3. Unauthorized Use of images and logo (by consumers or organizations)
    1. Do not put Willow Tree images on materials not associated with the sale of the product, such as book covers, fliers, gift bags, brochures and business cards. Do not incorporate Willow Tree logo or images into other business logos, website design or other artwork.
    2. Any requests to use Willow Tree images or logo by private individuals or organizations must be reviewed and approved by Susan Lordi, owner of Willow Tree trademark and copyrights.
  4. Correct Identification of Product Images
    1. Whenever a Willow Tree product image is used for brand promotion or advertising, it should be identified with the Willow Tree® logo or the words Willow Tree® in the descriptive text or headline copy. This pertains to brochures, catalog pages, product sheets, websites, advertisements and emails.
    2. Willow Tree should not be used in possessive form. It is not correct to refer to products as Willow Tree’s Angels. It is correct to say Willow Tree® angels or Willow Tree® figures.
    3. There is no word “the” in the product name. It is not correct to say The Willow Tree® Angels and Figures. It is correct to say Willow Tree® angels and figures.
    4. Do not shorten or abbreviate Willow Tree product names. For example, Angel of the Heart, not Angel of Heart. Angel of the Kitchen, not Kitchen Angel.
  5. 4. Use of Trademark Symbol (®)
    1. Willow Tree® is registered by the United States Patent and Trademark Office by artist Susan Lordi.
    2. Whenever the logo or words “Willow Tree” are used (regardless of typestyle), they should be accompanied by ®. The words Willow Tree are typically written with upper and lower case letters.
    3. The symbol is placed immediately after the words Willow Tree, either in superscript or in line with the words. If you don’t have the appropriate symbol keys in your word processing software, then you may use the symbol in parenthetical form [i.e., (R)].
    4. The ® should always be used in a headline. If the words Willow Tree are used repeatedly in a paragraph about the product (as in an article or interview), the ® should be used on the first reference on the page. It is not needed on subsequent references in the text or body copy.
  6. Accurate Brand Description
    1. Each Willow Tree product is created by Susan Lordi, and licensed to Strathmore Carter Ltd for manufacture, distribution and marketing. When referencing the Willow Tree brand, it is important to reflect this relationship in your description.
    2. Willow Tree® sculptures are by Susan Lordi, and from Strathmore Carter Ltd is always spelled in all capital letters.
    3. The brand can be described correctly in many ways, as follows:
    4. Willow Tree® sculptures by Susan Lordi.
    5. Artist Susan Lordi’s Willow Tree® figures are sculpted and carved by hand, then cast in resin.
    6. Each Willow Tree® piece is cast from artist Susan Lordi’s original carving and then painted by hand.
    7. Susan Lordi’s Willow Tree® sculptures from Strathmore Carter Ltd
    8. Artist Susan Lordi hand carves each original piece, capturing natural expression and emotion in each gesture.
    9. A gift of Willow Tree® communicates beyond words.

Thank you for adhering to these guidelines. Consistent graphics will help strengthen the Willow Tree brand, improve customer recognition and ultimately, increase sales.

If you have any questions regarding Willow Tree® Graphic Standards, we would be happy to answer them. Please contact:

Address: International House, Old Hall Street, 307 Cotton Exchange, Liverpool, L3 9LQ
Phone: 0151 601 2089
Email: support@strathmorecarter.com
Opening Hours: (Mon – Fri) 9am – 5pm

Authorized Strathmore Carter Ltd/ Willow Tree Reseller Policy

To qualify as and remain as a Strathmore Carter Ltd, Authorized Retailer you must adhere to this Authorized Retailer Policy at all times.

1. Maintain Current Business Information and Disclose All Locations That Carry Strathmore Carter Ltd product

Maintain accurate and up-to-date company information and disclose all retail locations and websites that carry Strathmore Carter Ltd and Willow Tree products throughout the term of your Retailer relationship with Strathmore Carter Ltd .

Qualifying retail locations can only be one of the following: your physical brick and mortar store(s), your commerce-enabled website(s), or any temporary storefronts (events, trade shows, pop up stores, etc.). Any marketing or sales on third-party sites like Amazon, eBay, Sears Marketplace, JET, Google Shopping, Rakuten, Wal-Mart Marketplace, Ali-Baba, Ali-Express, and Taobao are strictly forbidden unless Strathmore Carter Ltd has a signed Online Marketplace Retailer Agreement with your company.

2. Strathmore Carter Ltd® and Willow Tree® Trademarks & Brand Policy

Retailer must comply with Strathmore Carter Ltd and Willow Tree Trademark & Brand Policy and represent yourself as an Authorized Retailer in all online advertising and sales collateral.

Setting up businesses, registering domain names, or using social media usernames that contain the Strathmore Carter Ltd AND/OR WILLOW TREE name or any of Strathmore Carter Ltd or Willow Tree trademarks is strictly prohibited. To ensure compliance with Strathmore Carter Ltd Authorized Retailer Policy, you must only use approved marketing materials for all Strathmore Carter Ltd AND WILLOW TREE products which are provide by your sales representative or Strathmore Carter Ltd customer support.

3. Trademarks and Logos for Products, Names, Apps and Websites

Retailer must not use the Strathmore Carter Ltd and Willow Tree Marks in a way that implies partnership, sponsorship, affiliation or endorsement with Strathmore Carter Ltd. You must:

  1. Avoid trademarks, company names, product or feature names, domain names, or social media handles that are confusingly similar to the Strathmore Carter Ltd Marks.
  2. Do not use or display the Strathmore Carter Ltd and Willow Tree word marks more prominently than your company, product, or service name.
  3. Do not alter the Strathmore Carter Ltd or Willow Tree Marks. These trademarks are proper names, and should be capitalized accordingly.
  4. Do not use, copy, alter or imitate Strathmore Carter Ltd and Willow Tree logos, trade dress, color scheme, website, products, packaging, icons, marketing materials or photographs.
  5. All uses of the Strathmore Carter Ltd and Willow Tree Marks must be truthful and accurate, and not likely to cause confusion as to source, affiliation or association.
4. Strathmore Carter Ltd MAP POLICY

Strathmore Carter Ltd does not, and never will, seek any agreement from an Authorized Retailer that sets minimum resale prices when such agreement is contrary to applicable state or federal law. Strathmore Carter Ltd does not, and never will, seek any agreement from an Authorized Retailer that sets minimum resale prices. In accordance with applicable legal rules, we do advise Strathmore Carter Ltd® Retailers that in accordance with our internal, unilateral policy, Strathmore Carter Ltd may decide not to deal with Retailers that sell the Strathmore Carter Ltdor Willow Tree® line at retail prices below the Suggested Retail Price (SRP).